Frequently Asked Questions

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Policies

 

Product FAQs


Purchase Policy

Local Delivery and Shipping — Pecans are available for local delivery or shipping. Local delivery options are available by contacting our office at 229.759.4008 or by email via our contact form .

Chocolate Purchases — Due to high temperatures, there is a strong possibility that chocolate items being shipped between the months of May through September will melt when shipped. Because of this, we will not ship our chocolate products during these months. For your convenience, we have many great items that can be substituted and shipped during these hotter months.


Return Policy

We stand behind all our products, and strive for your satisfaction.

If you have any issues or need to return items, please contact us by contacting our office at 229.759.4008 or via our contact form.

Shipping Policy

We ship typically ship web orders through USPS Priority Mail. Typically most items arrive to their continental US location within 2-3 days.

Orders are shipped Monday - Thursday.

Orders processed by 5pm EST are shipped the next closest shipping date. We will notify you if we run out of an item on your order and give you the option of replacing that item with another of equal quality, holding the entire order until the product is available, or cancelling that item from the order. Shipping rates are quoted during the checkout process.

Privacy Policy

We are committed to safeguarding your privacy online. Please read the following to understand how your personal information will be used. This policy may change from time to time, so please check back periodically.

What personally identifiable information is collected for you?

  • We may ask you for personal information, including (but not limited to) sending us a comment or an order. If you contact Goodson Pecans (by phone, e-mail or in writing), we may keep a record of that correspondence.

Who is collecting the information?

  • ANY information you leave with Goodson Pecans is for our use alone. We do not share our customer information with anyone. If you choose to do business with us or leave your name for our mailing list, it will stay with us.

How is the information used?

  • Goodson Pecans only uses information to keep customers updated on new products, etc. Our accounting records are kept as required for tax purposes.

With whom may the information be shared?

  • The information will shared with no one.

How is my personal information protected?

  • Any information you provide to Goodson Pecans is kept on file in our offices; it is NOT kept on a server on the internet. Any business transactions with us are kept in our accounting program, and are not available to anyone online.



Creamy and Crunchy Pecan Butter FAQs

Is your product all natural?

  • Yes! Our toasted Creamy and Crunchy Pecan Butter is all natural and consists of two ingredients: pecans and just a touch of sea salt. Our Creamy with Honey contains toasted pecans, pure honey, and sea salt. Our Honey Cinnamon Pecan Butter consists only of toasted pecans, pure honey, cinnamon, and sea salt. We add nothing else to it.

Is your pecan butter Peanut Free?

  • Yes! Our pecan butter is produced in our PEANUT FREE facility.

Is your pecan butter Gluten Free?

  • Yes! All of our pecan butters are gluten free.

Why does the oil separate?

  • The oil separation is actually a good thing. It is one way you know that our product is all natural. We don’t use any emulsifiers in our butters. To stir the butter back together, we recommend using a blunt knife (like a butter knife) to stir the butter back together. Refrigeration, while not necessary will slow down the emulsification process.

Does your pecan butter need to be refrigerated?

  • No. Our pecan butter does not have to be refrigerated, and can be stored at room temperature away from direct sunlight. While it isn’t necessary, we have found that there are two benefits of refrigeration, 1) slowing down the emulsification process and 2) easier spreading of the pecan butter.

What can you do with pecan butter?

  • Our pecan butter can be enjoyed simply by the spoonful or on a variety of breads or fruit. Many of our customers say they love adding it to their morning oatmeal or shake or on top of ice cream. Check out our blog, here, for more recipe ideas!

Where do these pecans come from?

  • Our pecan butter is made from a special blend of pecan varieties totally grown in South Georgia.


Fudge Butter FAQs

Is your product all natural?

  • Yes! Our pecan Fudge Butter contains five simple ingredients: toasted pecans, honey granules (cane sugar + honey), cocoa, refined coconut oil, and sea salt.

Is your pecan fudge butter gluten free?

  • Yes! Our pecan Fudge Butter is gluten free.

Why does the oil separate?

  • The oil separation is actually a good thing! It is one way you know that our product is all natural. Once it is stirred and refrigerated, the coconut oil acts as a natural emulsifier to keep the fudge butter in it’s fudge-like consistency. We recommend using a blunt knife (like a butter knife) to initially stir the fudge butter together. Remember — stir, chill, enjoy!

Does your pecan butter need to be refrigerated?

  • Once your pecan butter is opened, it needs to be refrigerated to keep it in its fudge-like consistency. It can be taken out of the refrigerator numerous times with no problem. Always make sure to stir your fudge butter well before placing it back into the refrigerator.

How long does your pecan fudge butter need to be refrigerated before I can enjoy it?

  • It depends on the size of the jar and how cool your refrigerator is, but we have found that on average it takes about five hours for the pecan fudge butter to arrive at a fudge-like consistency.

I see that coconut oil is listed as on of the ingredients. Will it have a coconut flavor?

  • We use a refined coconut oil in this pecan butter that has a neutral taste. You will NOT taste any coconut flavor in our pecan fudge butter.

What can you do with pecan fudge butter?

  • At room temperature, your Fudge Butter is more like a sauce. Try drizzling it over ice cream, cheesecake, or brownies. Once refrigerated, our pecan fudge butter can be enjoyed simply by the spoonful or on a piece of bread or fruit. Try spreading it on pancakes, waffles, or toast. It is also great on graham crackers or vanilla wafers. Be creative and enjoy!

Where do these pecans come from?

  • Our pecan fudge butter is made from a blend of pecan varieties totally grown in South Georgia. It is handcrafted at our store in Leesburg, GA.